FAQ - Take Off® Surfwear
1. What is our brand?
Take Off® is a surf-inspired clothing brand that embodies the freedom, fun, and authentic spirit of surfing. Our designs are created for wave enthusiasts and adventurers who live for the ocean.
2. Where are your clothes made?
Our clothing is made with high-quality materials and careful attention to detail. We work with trusted suppliers to ensure durability, comfort, and a premium finish.
3. What is your delivery policy?
We deliver within France and internationally. Delivery times vary depending on your location and are indicated at checkout. Each order is carefully packaged to ensure it arrives in perfect condition.
4. Can I return an item?
Yes, you have 14 days after receiving your order to return an item if it does not meet your expectations. Items must be unworn, in their original condition, and with all tags attached. See our return policy for more details.
5. How to choose the right size?
We provide a size guide on every product page to help you find the perfect fit. If you're unsure, don't hesitate to contact our customer service team—we'll be happy to help!
6. Do you produce in large quantities?
No, we choose not to overproduce. Each item is made to order, which allows us to reduce waste and adopt a more responsible production process.
7. What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express) via a secure payment platform.
8. How to contact customer service?
Our team is here to help! You can contact us by email, through our contact form on the website, or on Instagram. We will get back to you as soon as possible.
9. Where can I follow Take Off® on social media?
Join our community and stay up to date with all our news by following us on Instagram and TikTok! We share exclusive content, our new collections, and the best of surf culture.